ETHICAL CODE

Preface

This code of ethics addresses all members within the Driving School Association of Quebec (DSAQ). This includes administrators, monitors, directors, supervisors, or volunteers regardless of seniority.

Every member shall pledge from the moment of their membership induction to respect it completely without condition. Breach of any said conditions could result in a verbal warning or an expulsion from the association all together.

All members will refer to the code of ethics regarding any possible internal conflicts within the organization. The organization will solve any potential internal problems following the code of ethics in order to keep the peace of mind of all its members.

This code of ethics comes in a way to delimit the space that it is necessary to grant to the liberties of the individual. This will be done in a manner that will minimally affect the said party and or other individuals within the organization, all the while maintaining the efficiency of the DSAQ.

The purpose of this dossier is not to limit the pleasures of its members, but contrarily to minimize the abuses of others. To accomplish this, the code of ethics intends to find a just equilibrium between the liberties and obligations of each member.

  • 1. Definition and Interpretation
    • 1.1 In the present regulation, unless the context does not indicate a different direction, one hears by
    • 1.1.1 DSAQ The Driving School Association of Quebec
    • 1.1.2 Members All physical persons given the right to mandate work, whether salary or contract to a person that provides work for the DSAQ.
    • 1.1.3 Regulations The document; « LES EXIGENCES DÉTAILLÉES RELATIVES À LA RECONNAISSANCE DES ÉCOLES DE CONDUITE »
      • 1.1.4 Students All persons enrolled in driving courses.
  • 2. Public Obligations

    • 2.1 Each member must, apply all measures necessary to improve the quality and availability of professional driving lessons to the public. All member schools will follow these guidelines unless they are for some valid reason, unable to deliver these services.
    • 2.2 The member must favor the means of education and information that are standard within the industry. The member must also, within the domain of his profession act in a manner to assure the delivery of this education and information, except under valid circumstances.
  • 3. Members Responsibility Towards the Client

    • 3.1 General Disposition
      • 3.1.1. Before accepting the admission of a student, the member must measure the cognitive ability of each potential student. The school must reasonably determine whether the student has the aptitude to complete the course.
        This prevents schools from selling services they will not deliver.
      • 3.1.2. The member recognizes that every student has the right to consult with another member or competent person.
      • 3.1.3. Members must abstain from ventures that would negatively impact the quality of their services.
      • 3.1.4. The member must search to establish a level of confidence between themselves and the student.
        To accomplish this, a member must;

        • 3.1.4.1. Abstain from delivering their services in a non personal manner.
        • 3.1.4.2. Conduct courses in a manner that respects the expectations of the quality of service from a student’s perspective. Constantly seek to improve the quality based on student feedback.
      • 3.1.5. The member must abstain from driving and teaching practices that are not standard within the norms of driving an automobile, or omitting known safe driving practices.
    • 3.2. Integrity
      • 3.2.1 The member must perform all of their business with professionalism and integrity.
      • 3.2.2. The member must avoid any false representation as for his level of competence or as for the effectiveness of its own services and of those generally assured by the members of his profession.
      • 3.2.3. The member must be able to explain to each student in a complete and objective manner the necessity of following a course, or supplementary courses.
    • 3.3. Availability
      • 3.3.1. The member must show the student reasonable availability of time and available instructors to complete the course within a reasonable amount of time.
      • 3.3.2 The member must explain to the student the exact services that it plans to deliver and the manner in which those services will be delivered.
      • 3.3.3. The member cannot without valid reason, cease to deliver driving education services to any student.

        The Following are Just and Reasonable Motives

        • 3.3.3.1 The loss of confidence from a student.
        • 3.3.3.2. Inclination of the part of the student to act in an illegal manner, an unjust manner, or a fraudulent manner.
    • 3.4 Responsibility
      • 3.4.1. Each member must within the actions of their enterprise conduct themselves with civil and personal responsibility.
    • 3.5. Independence
      • 3.5.1. The member must subordinate his personal interest to the one of the public.
      • 3.5.2. The member must keep in mind at all times their individual professionalism and avoid any situation that can be deemed a conflict of interest. Without blanket generalization, a professional:
        • 3.5.2.1. is in conflict of interest when the students best interest are deemed secondary to personal interests. First and foremost, the best interests of the student is top priority. Or a situation where the interest towards the students are unfavorably affected.
        • 3.5.2.2. Is not an Independant member of the association as a counselor for personal gain. No matter if the advantage is direct, indirect, or premeditated.
  • 3.6. Membership dues
    • 3.6.1. The member must accept the membership dues as being just and reasonable.
    • 3.6.2. The member must let it be known the cost of services in advance.
  • 4. Obligations Towards the Profession

    • 4.1. Derogatory Acts
      • 4.1.1. The following acts are deemed derogatory;
        • 4.1.1.1. To not respect the rules of imposed on Driving Schools.
        • 4.1.1.2. To perform business in an environment that is not hygienic.
        • 4.1.1.3. To deliver services from a staff that is not qualified to do so.
        • 4.1.1.4. To not keep all vehicles in your fleet up to the acceptable standard for all vehicles used in driving lessons.
        • 4.1.1.5. To operate an institution of education that is not dignified and respectable.
        • 4.1.1.6. To Operate a course that is not professional in the classroom and on the road.
        • 4.1.1.7. To not provide hopeful young drivers with pertinent information regarding road safety.
        • 4.1.1.8. To not always be seeking ways to constantly improve teaching theories and methods.
        • 4.1.1.9 To not advertise dishonestly in order to maintain public confidence.
        • 4.1.1.10. To not cooperate with all private and public organizations that deal with Road and Highway safety.
        • 4.1.1.11. To not represent the policies of the association destined to improve the prestige of the schools within the association or in regards to protecting the rights of the consumer.
        • 4.1.1.12. To criticize the services offered by another member of the DSAQ.
    • 4.2. Relationships with the Association and its Colleagues
      • 4.2.1. The member may be asked to be part of a disciplinary committee and can onlyobject given exceptional circumstances.
      • 4.2.2. The member must respond to complaints within the briefest time period possible.
    • 4.3. Disciplinary Committee
      • 4.3.1. A disciplinary committee will consist of 3 council members of the Association.

        The committee will be created by the board of directors.

      • 4.3.2. The members of the committee are named by the board of directors of the association.
      • 4.3.3. The quorum of the Committee is of two (2) members.
      • 4.3.4 The board of directors or a member could present a complaint against another member in writing.
      • 4.3.5. The written complaint must be presented to the member in which the compliant Is filed against.
      • 4.3.6. The committee must consider all facts in any case of a compliant.
      • 4.3.7. The member in which the complaint is against has the right to demand in writing to be heard by the committee in order to present their version of the facts.
      • 4.3.8 After the presentation of all the facts, the DSAQ disciplinary committee will decide if the acts committed in the complaint will affect the honour, dignity, or credibility of the Association, its members, or to the driving school industry in Quebec. This also includes acts that would be deemed derogatory within the said code of ethics.
      • 4.3.9. The decisions of the committee shall be made with the majority of its members in mind.
      • 4.3.10 The decisions of the Committee are rendered in writing and they are motivated or not to the agreement of the Committee.
      • 4.3.11. A written copy of the decision shall be delivered to all members involved in the complaint.
      • 4.3.12. The committee could impose one or many of the following sanctions on delinquent members;
        • a. Reprehension
        • b. The temporary suspension or the expulsion, without reimbursement of the annual contribution and/or of any other additional contribution or with partial reimbursement of any contribution.
        • c. The expulsion of the board of directors and/or of any committee, if need be.
      • 4.3.13. The Committee can subject to the board of directors of the Association any suggestion or recommendation that it judges useful or necessary.
      • 4.3.14. Any member who has been subject to a sanction, and disagrees with the sanction rendered by the disciplinary committee may ask the board of directors to revise the said decision.
      • 4.3.15. Any member that wants a review of a decision rendered by the disciplinary committee must do so in writing to the Board of Directors within 10 days of knowledge of the decision.
      • 4.3.16. The board of directors may after examining the documents regarding a said decision, confirm or reverse, partially or totally the decision of the committee.
      • 4.3.17 The board of directors will inform all parties in writing regarding a decision that is under revision.
    • 4.4. Contributions Towards the Advancement of the DSAQ
      • 4.4.1 The member must aid in any way possible in the development of the profession by means of exchanging knowledge and experience to other members and to students, and in the members participation in teaching courses and curriculum development in the future.